Privacy Policy

Effective date: May 2026

1. Who we are

This Privacy Policy explains how Loft Studios Europe S.L. (“Loft Ibiza”, “we”, “us” or “our”) collects, uses and protects personal data when you visit www.loftibiza.com, contact us, make an enquiry, or otherwise communicate with us.

Loft Studios Europe S.L. is a Spanish limited company with CIF B57795866 and business address at Ctra. Es Jondal, seccion 1a, Poligono 5, num. 9751, 07817 Sant Jordi de Ses Salines, Baleares, Spain.

For privacy questions, please contact us at accounts@loftstudios.eu or by telephone on +34 971 823 940.

2. Scope of this policy

This policy applies to personal data collected through our website, enquiry forms, email, telephone and related communications. It does not apply to third-party websites, platforms or services linked from our website, which operate under their own privacy policies.

3. Personal data we may collect

Depending on how you use the website and contact us, we may collect:

  • your name, company name, job title and business contact details;
  • email address, telephone number and postal address;
  • information included in your enquiry, brief, production request or location request;
  • information about the services you are interested in, including production services, locations, studio hire, crew, equipment or related support;
  • technical information such as IP address, browser type, device information, pages viewed, referring website and interactions with our website;
  • marketing and cookie preference information; and
  • any other information you choose to provide to us.

We do not intentionally collect special category data through the website. However, in some production contexts you may voluntarily provide information such as dietary requirements, access needs, health and safety information, or other information relevant to delivering a production service. Where this happens, we will only use it for the purpose for which it was provided and will limit access to those who need it.

4. How we collect personal data

We may collect personal data directly from you when you submit an enquiry form, send us an email, call us, brief us about a project, request a quote, or otherwise communicate with us. We may also collect limited technical data automatically through cookies and similar technologies, subject to your cookie choices.

5. Why we use your personal data

We use personal data to:

  • respond to your enquiries and requests;
  • provide information, quotes and proposals;
  • plan, manage and deliver production, location, studio, equipment or related services;
  • communicate with you about current or potential projects;
  • manage our business administration, accounting and legal obligations;
  • improve and protect our website and services;
  • analyse website use and measure performance, where permitted by your cookie choices;
  • show or measure advertising, where you have consented to advertising cookies or pixels; and
  • establish, exercise or defend legal claims.

6. Lawful bases for processing

We process personal data under one or more of the following lawful bases:

  • Contract: where processing is necessary to take steps before entering into a contract or to perform a contract with you or your organisation.
  • Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to business enquiries, managing client relationships, improving our services, protecting our website and keeping business records.
  • Consent: where you have given consent, for example for non-essential cookies, analytics, advertising pixels or certain marketing communications.
  • Legal obligation: where processing is necessary to comply with Spanish, EU or other applicable legal, accounting or tax obligations.

Where we rely on consent, you may withdraw your consent at any time.

7. Cookies, analytics and pixels

We use cookies and similar technologies on the website. These may include Google Analytics, Meta/Facebook Pixel and embedded media technologies from platforms such as Vimeo, Instagram and YouTube. Non-essential cookies and tracking technologies should only be activated where you have given consent through our cookie banner or settings tool. For more information, please see our Cookie Policy.

8. Sharing personal data

We may share personal data with:

  • service providers who help us operate the website, hosting, analytics, IT, communications and business systems;
  • professional advisers, accountants, insurers and legal advisers;
  • production suppliers, crew, location owners, permit providers and other partners where needed to respond to or deliver a project;
  • public authorities, regulators or law enforcement where required by law; and
  • buyers, investors or successors if our business or assets are reorganised or transferred.

We do not sell your personal data.

9. International transfers

Some of our service providers may process personal data outside Spain or the European Economic Area. Where this happens, we will take steps required by applicable data protection law, such as relying on an adequacy decision, standard contractual clauses or other appropriate safeguards.

10. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, manage client relationships, meet legal, accounting and tax obligations, and resolve disputes.

General enquiry records may be kept for a reasonable period after the enquiry is closed, unless a longer period is needed for a project, legal, accounting or legitimate business reason. Client, supplier, accounting and transaction records may be kept for the period required by applicable Spanish tax, accounting and limitation laws.

11. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. However, no website, email system or internet transmission is completely secure. Please avoid sending highly sensitive information through website forms unless necessary.

12. Your rights

Subject to applicable law, you may have the right to request access to your personal data, rectification of inaccurate data, erasure, restriction of processing, objection to processing, portability of data, and withdrawal of consent where processing is based on consent.

To exercise your rights, contact accounts@loftstudios.eu. We may need to verify your identity before responding.

13. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Spanish Data Protection Agency, Agencia Espanola de Proteccion de Datos (AEPD), or another competent EU supervisory authority.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date shown above.